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Evidence Guide: BSBINS406 - Assist customers to access information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBINS406 - Assist customers to access information

What evidence can you provide to prove your understanding of each of the following citeria?

Clarify customer information requirements

  1. Identify exact nature of information request
  2. Confirm purpose of information request and any special requirements
Identify exact nature of information request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm purpose of information request and any special requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow search strategies

  1. Construct and follow search strategies to locate information using industry-current information
  2. Assist customers to develop own information-seeking skills
  3. Advise customers on other access arrangements, including inter-library loans and document delivery and supply services
  4. Inform customers of constraints regarding access to information according to organisational policies and procedures
Construct and follow search strategies to locate information using industry-current information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist customers to develop own information-seeking skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise customers on other access arrangements, including inter-library loans and document delivery and supply services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform customers of constraints regarding access to information according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source and provide information

  1. Source information from sources in response to relevant customer’s requests
  2. Provide information according to request
  3. Confirm relevant customer’s requirements are satisfied
  4. Take action to resolve remaining issues or refer customers to other personnel, as required
Source information from sources in response to relevant customer’s requests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information according to request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm relevant customer’s requirements are satisfied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to resolve remaining issues or refer customers to other personnel, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

assist customers to access information from a variety of sources on at least four different occasions.

In the course of the above, the candidate must:

use bibliographic tools and industry-current technology

search and locate a range of information sources and communicate to relevant stakeholders

communicate to clarify information requirements of stakeholder

respond to stakeholders with information to complete their own searches.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational policies and procedures, including:

customer assistance

access to information

typical customer requests and appropriate information sources for responding

techniques for using reference resources and tools, including formulating search strategies

range of information resources, formats and delivery options, including:

document delivery and supply processes

electronic and print

inter-library loans.